Last updated: April 1, 2026

These Terms of Use ("Terms") govern your access to and use of the website [www.shop.qween.com] (the "Website"), operated by Tanzior Jewels Private Limited, a company incorporated under the laws of India, having its registered office at [ASSETZ EAST POINT, PONT DODDAKANNELLI KADUBE, BELLANDUR, BANGALORE SOUTH, BENGALURU URBAN, BENGALURU, KARNATAKA, 560103] (referred to as "we", "us", or "our").

By accessing or using the Website, you ("User", "you", or "your") agree to be bound by these Terms, our Privacy Policy, and all applicable laws including but not limited to the Information Technology Act, 2000, Consumer Protection Act, 2019, and Consumer Protection (E-Commerce) Rules, 2020. We reserve the right to refuse service to anyone for any violation of these Terms. If you do not agree, do not use the Website. We reserve the right to refuse service to anyone for any violation of these Terms.

1. Acceptance of Terms and Eligibility

  • You must be at least 18 years of age and legally competent to enter into contracts under the Indian Contract Act, 1872 or applicable laws to use the Website.
  • By using the Website, you represent that you meet these requirements, will use it only for lawful purposes and comply with all applicable laws.

2. Permitted and Prohibited Uses

  • Permitted: The Website allows Browsing products, placing orders. You may use it for personal, non-commercial purposes only.
  • Prohibited: Data scraping, using bots, unauthorized linking, trademark misuse, copying content, uploading harmful content, reverse engineering, interfering with the Website's functionality or any unlawful activity.

3. User Accounts

Create accounts with accurate information. You are responsible for maintaining confidentiality of login details. Notify us of unauthorized use. We may suspend or terminate accounts for breaches.

4. Intellectual Property Rights

All content, designs, logos, product images, and trademarks on the Website are our exclusive property or licensed to us. You may not reproduce, modify, distribute, or commercially exploit any content without prior written consent. Limited viewing for personal use is permitted.

5. E-Commerce Transactions

  • Orders: Listings are invitations to treat. Acceptance upon payment confirmation.
  • Orders are subject to acceptance and availability;
  • Payments: Secure gateways; prices exclude taxes unless stated. GST applicable.
  • Shipping: Within India; timelines estimates. Risk passes on dispatch.
  • Cancellations: We may cancel transaction for stock issues or pricing errors.
  • Returns: As per our Returns Policy.
  • Changes in Offers: Online offers are subject to change without notice.
  • All sales are final post-dispatch.

6. Jewellery product-Specific Terms

  • Authenticity: Hallmarked per BIS standards where applicable. Purity guaranteed; certificates provided where applicable.
  • Variations: variations is possible in natural gemstone/diamond.

7. Shipping and Delivery

We ship within India; delivery timelines are estimates. Risk passes on dispatch. Inspect products upon receipt and report issues promptly. Delays due to customs, force majeure, or carrier errors are not our liability.

8. Privacy Policy

Your data handled per our Privacy Policy.

9. Disclaimers and Liability

Products described accurately based on specifications; minor variations possible. Website provided "as is"; we disclaim warranties for interruptions or errors. Liability limited to order value; no consequential damages. Jewellery involves natural variations; purity certified per BIS standards.

10. Responsibility

We exclude, to the extent permitted by law, any liability whatsoever with respect to direct or indirect damage resulting from or related to the use, functioning or unavailability of the Website and its content.

The settings of your browser, especially those refusing cookies, may make certain features and/or pages of the Website inaccessible. We shall not be held responsible for this.

11. Governing Law and Dispute Resolution

Governed by Indian laws. Exclusive jurisdiction of courts in Bangalore. Disputes via arbitration under Arbitration and Conciliation Act, 1996.

12. Termination

We may terminate access anytime for violations without notice. Provisions on IP, liability, and payments survive termination.

13. Changes to Terms

We reserve the right to make any changes, corrections or modifications to the Website and its content at any time. Your continued use constitutes acceptance.

Contact: concierge@qween.com or +91 79772 79772 for queries.

Last Updated: April 08, 2026