Last updated: April 1, 2026
The purpose of this Security and Privacy Policy is to help you understand what Tanzior Jewels Private Limited. (herein after referred to as 'Company', 'we', 'us', or 'our') does with the information that it collects.
This privacy notice describes how we might use your information if you:
In this privacy notice, if we refer to:
We know that You (a visitor or a registered user) care how information about You is used and shared, and we appreciate Your trust that we will do so carefully and sensibly. We let You retain as much control as possible over Your personal information. However, You may visit and use our site at any time without telling us who You are or revealing the required information about Yourself. To the Company, our most important asset is our relationship with You. We are committed to maintaining the confidentiality, integrity and security of any personal information about our users of our site. We are proud of our privacy practices and the strength of our site security and want you to know how we protect Your information and use it to provide to You the services. This notice describes our privacy policy.
By visiting this Website and by agreeing to this Privacy Policy or by registering at our stores you agree and consent to our collection, use, processing, disclosure and transfer of your personal data according to the provisions of this Privacy Policy and applicable laws.
Information You Give Us: When permitted by law or with your consent, we may collect personal information about you when you visit our stores, enter on and use our website or mobile app, and otherwise interact with us. Personal information means and includes name, email, website user account log in ID and password, mobile and landline phone numbers, gender, date of birth, address, gift message, but excludes any Credit Card, Debit Card or Net-Banking Details, all of which are stored on the Company's secure servers and/or in cookies on your computer. You can choose not to provide certain information, but then You might not be able to take advantage of many of our features. When You update information, we usually keep a copy of the prior version for our records.
Photos, Scans, and Images: When you use our "3D Try On" services and submit your consent (or grant us permission to take), photo, facial scan, or other image of you. We may use them for purposes as described below:
We may collects, processes, and stores your Biometric Information (facial features, measurements, and skin tone) through our Services, allowing you to engage with our Services such as, but not limited to, creating and sharing beautiful photos and selfies; trying real-time virtual accessories looks with your favourite products.
We use the information that You provide for:
We receive and store certain types of information whenever You interact with us including operating system version, hardware models, unique device identifiers, advertising identifiers, serial numbers, mobile network information and installed applications. Our server logs Your activities for various diagnostic and analytical purposes. However, other than the IP address of Your machine from where You are accessing the Service, there are no other personal information maintained by the Company in the log.
We will retain your personal data for as long as it is necessary to provide our services or as long as required by law. Any photo, facial data or other image that you may share with us, we retain for a period of 5 years from the date of your last use of our website or as long as we continue to provide the services to you or as required by law.
We will only process your personal data as permitted by applicable law. We will process your personal information one or more of the following lawful basis:
Under law, you are entitled to the following rights, subject to applicable exceptions:
Under law, you have, amongst other things, duty to:
Please note that communication via email and WhatsApp is not guaranteed to be secure or error-free, as information could be intercepted, corrupted, lost, or contain viruses. The sender does not accept liability for any errors or omissions in the content or for any damage caused by the use of this communication.
For the purposes of providing, you with our services, we may share your information with third parties such as affiliates group entity, business aid, sister concern of the company, service providers etc. When we disclose your personal data to such third parties. we make appropriate arrangements as required under applicable law to restrict further disclosure. Your data may be transferred, stored and processed outside India. By using our services, you consent to such storage and processing.
In connection with certain services we provide, you may be redirected to third-party platforms to complete your purchase. Your use of such third-party platforms or any transactions with third parties will be governed by the terms of use of those platforms or your contract with the third parties. By using our services, you agree that the Company may share your information, such as your name, phone number, prescription details, and addresses, with the third parties to whom you are directed, as necessary to fulfil your order and provide you with the required services.
As we continue to develop our business, there might by restructuring. In such transactions, customer information generally is one of the transferred business assets. In such a case, we will ensure the protection of Your information as per these policies and guidelines. You hereby specifically consent and grant permission to the disclosure, and transferring, of information to such third parties.
We release account and other personal information when we believe release is appropriate to comply with law; to enforce or apply our Terms and Conditions and other agreements; or protect the rights, property, or safety of Company, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and other similar matters. You hereby specifically consent and grant permission to disclosure and transferring of information to such third parties, as maybe required.
We work to protect the security of your information during transmission by encrypting the information using Secure Sockets Layer (SSL) software during the part where you enter your credit card or net banking details, which encrypts information You input. We constantly re-evaluate our privacy and security policies and adapt them as necessary to deal with new challenges. We do not and will not sell or rent Your personal information to anyone, for any reason, at any time, unless it is in (i) in response to a valid legal request by a law enforcement officer or government agency or (ii) where You have given Your consent, or (iii) utilize the same for some statistical or other representation without disclosing personal data. The information collected from You will be stored on the Company's secured server and systems. The Company maintains secure and reasonable security practices and procedures which are proprietary and unique to the Company ("Security Practice"). Such Security Practice involves measures such as but not limited to password protection, limitation of access to specified personnel on a need-to-know basis, and security measures including encryption if required and other physical security measures to guard against unauthorized access to the server and systems and information residing on such server and systems. The Company's Security Practice protects against unauthorized access to, or unauthorized alteration, disclosure or destruction of the information. The Company's Security Practice contains managerial, technical, operational and physical security control measures which are commensurate with the information assets being protected and with the nature of business. You acknowledge and agree that the Security Practice and procedures as mentioned above are reasonable and are designed to protect the information provided by You. We only reveal those numbers of Your account as required to enable us to access and provide You the required services relating to Your accounts. We make every effort to allow You to retain the anonymity of Your personal identity, and You are free to choose a Login ID email address and password that keeps Your personal identity anonymous. Access to Your Registration Information and Your personal financial data is strictly restricted to those of our Company employees and contractors, strictly on a need-to-know basis, in order to operate, develop or improve the Service. These employees or contractors may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations. With the exception of a Login ID in the form of an email address, which may be provided on an anonymous basis, and Your Third-Party Account Information, which is required for providing the services, the Company does not require any information from You that might constitute personally identifiable information. It is important for You to protect against unauthorized access to Your password and to Your computer. Be sure to sign off when finished using a shared computer. As described in this Agreement and with Your consent, the Company will from time to time connect electronically to Your online bank, credit card and other online financial accounts to process Your Order. Company will also use other third parties like courier companies to deliver products that you order on our website, to your delivery address.
Please do read the detailed terms and conditions of the Company's Website situated at https://shop.qween.com/ If You choose to visit this Website, Your visit and any dispute over privacy is subject to this Agreement, including limitations on damages, arbitration of disputes, and application of the law of the Republic of India. If You have any concern about privacy at this Website, please send us a thorough description to concierge@qween.com and we will try to resolve it. This Notice and the Terms and Conditions of Website Use may also change, and use of information that we gather now is subject to the Privacy Policy in effect at the time of use. We may e-mail periodic reminders of our notices and conditions, unless You have instructed us not to, but You should check our Website frequently to see recent changes.
We understand the importance of safeguarding the personal data of children (individual under the age of 18) and persons with disability who have lawful guardian. If you are under the age of 18 year or suffering from disability and have a lawful guardian, you may use our services only with the direct involvement of a parent or guardian. Parents or lawful guardian of such child or person with disability must provide us with verifiable parental/guardian consent. We do not knowingly collect personal information of children.
The Company would be glad to provide assistance to You in case You have any queries, grievances or have any issues pertaining to this Security and Privacy policy. Kindly contact the grievance officer at concierge@qween.com. You may give, manage, review or withdraw your consent and also exercise your other privacy rights by emailing the above-mentioned grievance officer.
A cookie is a small text file that we place on your mobile device or computer to enable various features of https://shop.qween.com/. "Cookies" are used to store user preferences and to track user trends, so as to enhance Your interactive experience and generally improve our services to You. You can change Your cookie settings to accept or not accept cookies in Your browser settings. If You do accept a "cookie", You thereby agree to our use of any personal information collected by us using that cookie. If You do accept a "cookie", You thereby agree to our use of any personal information collected by us using that cookie. Whenever we use a third party to host and serve content, we may arrange for a common identifier to be shared between the third party and us in order to enable accurate measurement of traffic and usage. This includes but is not limited to the use of AMP Client IDs in Google Analytics for Accelerated Mobile Pages served by Google on our behalf.
By using the website and/or registering yourself at https://shop.qween.com/, and/or by providing your number when registering or buying our products and services at our stores, you authorize us to contact you via email or phone call or SMS and offer you our services, imparting product knowledge, offer promotional offers running on website & offers offered by the associated third parties, for which reasons, personally identifiable information may be collected. And Irrespective of the fact if also you have registered yourself under DND or DNC or NCPR service, you still authorize us to give you a call from Company for the above-mentioned purposes till 5 years of your registration with us.
This Privacy Policy covers Company's treatment of personally identifiable information that Company collects when you are on the Company's site, and when you use Company services. This policy also covers Company treatment of any personally identifiable information that Company business partners share with Company. This policy does not apply to the practices of companies that Company does not own or control or to people that Company does not employ or manage.
Company collects personally identifiable information when you register for a Company account, when you use certain Company products or services, when you visit Company pages, and when you enter promotions. Company may also receive personally identifiable information from our business partners. When you register with Company, we ask for your first name, last name, contact no, email, Date of birth and gender. Once you register with Company and sign in to our services, you are not anonymous to us. Also, during registration, you may be requested to register your mobile phone and email id, pager, or other device to receive text messages, notifications, and other services to your wireless device. By registration you authorize us to send SMS/email alerts to you for your login details and any other service requirements or some advertising messages/emails from us. Thank you for choosing to visit or register on our website.
We as a merchant (Qween website/application owner or Qween Officer or Qween Directors or Qween employees or Qween Affiliates) shall not be liable in any direct or indirect way to you or to any other person, firm or corporation whatsoever for any loss, liability (direct or consequential) arising out of use of Qween Website or Mobile Application. We as a merchant shall not be liable for any loss or damage arising directly or indirectly out of the decline of the authorization of any transaction made by you on our platform.
You are prohibited from violating or attempting to violate the security of this website, including without limitation:
In such instances, We may at any time terminate or suspend yout access to our platforms (stores/mobile application/website). Such termination shall not cancel any outstanding payable linked to your Qween account.
We as a merchant engage PCI-DSS compliant payment partners to execute any monetary transactions done by you with us.
Please be aware that certain individuals or entities may reach out to you on our behalf. Under this false pretense, they may ask for money or other valuables from you or try to gain access to your personal information. These claims are invalid. You are strongly advised to exercise caution and reach out to our customer support team without any delay. Please note that we as a merchant will not be liable or responsible for any such claims, losses or damages caused by such imposters.
By accessing the website, the user represents to the website owner that the user is legally obliged to do so and to make use of information made available via the website. By accessing the Qween's websites and purchasing/availing any Qween's products/services, the customer is agreeing to the term and conditions specified by Qween. Qween reserves the right to change the terms and conditions from time to time without any obligation to inform the customer of the same.
Qween as a merchant can cancel the delivery of any order at any time with an explanation to the customer of the underlying cause. For prepaid orders, Qween will be liable to refund back the monetary amount paid by the customer.