Lifetime Buyback & Exchange

At Qween, we stand behind the quality and value of our jewelry. Our Lifetime Buyback & Exchange program ensures that your investment in Qween jewelry remains valuable and flexible for years to come.

What is Lifetime Buyback & Exchange?

Our Lifetime Buyback & Exchange program allows you to:

• Exchange your Qween jewelry for new pieces at any time
• Buyback your jewelry and receive credit towards new purchases
• Upgrade to higher-value pieces by trading in your existing jewelry

Eligibility

To be eligible for our Lifetime Buyback & Exchange program:

• You must have purchased the jewelry from Qween
• The jewelry must be in good condition (normal wear and tear is acceptable)
• Original purchase receipt or proof of purchase is required
• All original certificates and documentation should be available

How It Works

Exchange Process

1. Visit any Qween store or contact our customer service team
2. Bring your jewelry along with the original purchase receipt
3. Our experts will evaluate your jewelry and provide an exchange value
4. You can use this value towards any new Qween jewelry purchase

Buyback Process

1. Contact our customer service team or visit a Qween store
2. Submit your jewelry for evaluation with original purchase documents
3. Our team will assess the current value based on gold/diamond market rates
4. Receive store credit that can be used for future purchases

Valuation Process

Our valuation process includes:

• Assessment of gold purity and weight
• Evaluation of diamond quality and certification
• Current market rate calculation
• Condition assessment (normal wear and tear is acceptable)
• Review of original purchase documentation

Terms & Conditions

• Exchange value is based on current market rates and may differ from the original purchase price
• The jewelry must be in good condition - significant damage or alterations may affect the valuation
• Original purchase receipt or proof of purchase is mandatory
• All certificates and documentation should be provided for accurate valuation
• Store credit from buyback can be used for future purchases at Qween
• Exchange value must be used towards a purchase of equal or higher value

Benefits

• Flexibility: Exchange or buyback your jewelry at any time
• Value Protection: Your investment in Qween jewelry retains value
• Upgrade Options: Trade up to higher-value pieces easily
• Convenience: Available at all Qween stores and through customer service

Need Help?

For more information about our Lifetime Buyback & Exchange program, please contact our Customer Support team or visit any Qween store. Our team will be happy to assist you with the process and answer any questions you may have.